Casablanca

• Before shipment: Contact customer service to update your shipping details. If we don’t receive the correct information in time, your order will ship as is.
• After shipment: Unfortunately, it’s too late to change item sizes once shipped. If you’re unhappy with your order, you can request a return after delivery.

• Unshipped orders: Log into your account, go to “My Orders,” and click “Cancel” next to the order you wish to cancel.
• Shipped orders: We can’t cancel after shipping. If you no longer want the items, request a return once you receive the package for a refund.

Please note we can only update orders before they ship. After shipping, you’ll need to contact the carrier (e.g., USPS, UPS) directly. To change the address yourself, use the “Edit Address” button under “My Orders.”

Unfortunately, each delivery method uses different carriers, so we cannot change it once selected.

It typically takes 1–2 business days to process and ship your order. We strive to meet these timelines, but occasional delays may occur.

If your payment is complete, we’re sorry but we cannot change the billing address.

BelleFrag™ never charges additional fees after shipping. Postal services (e.g., USPS, UPS) will never ask for payment to release a package. This is a scam—do not click any links and close the message immediately!

Delivery times vary by location. Typically, express shipping takes 2–3 business days and standard shipping takes 3–4 business days.

Yes, we ship to many countries. Shipping rates are calculated at checkout based on your delivery address.

This usually happens due to an incorrect or incomplete address or delivery access issues. Once we receive the returned package, we’ll resend your order.

We email you tracking details when your order ships. You can also enter your tracking number on our dedicated tracking page.

We offer a 30-day return window for unused products in their original packaging. Please see our Refund Policy for details.

Refunds are processed within 7 business days of receiving your return. It may take up to 10 days for the credit to appear on your account.

We accept credit cards (Visa, Mastercard), Apple Pay, and other secure payment options.

Enter your code in the promo code field at checkout to redeem your discount.

Yes—sign up for our newsletter to receive exclusive offers and loyalty rewards.

Make sure your order meets the code’s terms: valid dates, minimum spend, etc. If you still have issues, contact customer support.

At BelleFrag™, we take privacy seriously. Please review our Privacy Policy.

Our Terms of Service are available at Terms of Service.

All product references on our site are for identification purposes only and are not official associations with brand owners. All trademarks belong to their respective owners, and our products are inspired by these creations, not exact replicas.